These terms apply when you use this website. They are written to be read. If anything is unclear, ask us before you order.
Who we are
This website is operated by the licensed pharmacy described on our pharmacy page. Prescribers who assess patients are independent regulated professionals, listed on our clinicians page.
Information, not medical advice
The articles and guides on this site are general information. They do not replace an assessment by a physician, nurse practitioner or pharmacist who knows your health. Do not start, stop or change a medication because of something you read here. In an emergency, call 911 or go to the nearest emergency department.
Prescription medications
- A medication listed on this site is not an offer to sell it to you. Prescription medications are dispensed only on a valid prescription from an authorized prescriber.
- Whether to prescribe, what to prescribe and at what strength are the prescriber’s decisions. A consultation may end without a prescription.
- Our pharmacist may decline to dispense, or may contact your prescriber, where professional judgment requires it.
- You agree to give complete and accurate information about your health and your medications. Your safety depends on it.
- We serve patients who are adults and who live in a province on our list of provinces served.
Prices and payment
Prices are in Canadian dollars. Prescription prices shown on this site include the dispensing fee and can change when manufacturers or wholesalers change theirs. Nothing is charged for a prescription until our pharmacy team has confirmed the final price and your share with you. Applicable taxes are shown before you pay.
Delivery
We deliver to addresses in the provinces we serve. Medications that need refrigeration travel in insulated packaging. Someone must be able to receive the parcel; please open it and store the contents as the label says as soon as it arrives. If a parcel arrives late, warm or damaged, do not use the contents and contact us at once.
Returns
Pharmacy rules do not allow a medication that has left the pharmacy to be returned to stock, so prescription medications cannot be returned for a refund. If we made an error or a product arrived damaged, we will correct it at no cost to you. For a non-prescription product, contact us before sending anything back and we will tell you how to proceed. We accept unused and expired medications for safe disposal.
Non-prescription products
Supplements and skincare products are sold as described on their own pages and labels. Statements about them are not a diagnosis or a treatment plan. Read the label, and ask a pharmacist if you take prescription medication, are pregnant or are breastfeeding.
Your account and communications
Keep your login details private and tell us if you think someone else has used them. We contact you by the means you chose. We will never ask for health details by ordinary email or chat. Our privacy policy explains how your information is handled.
Content and links
The text, design and images on this site belong to us or to their licensors and may not be reused commercially without permission. Brand names of medications belong to their manufacturers and are used only to identify the products. Links to other websites are provided for convenience; we are not responsible for their content.
Accuracy
We review our pages regularly, but drug information, prices, coverage rules and regulations change. If you see something that looks wrong, please tell us. The label and the written information supplied with your own medication always take priority over a web page.
Liability
To the extent the law allows, we are not liable for loss that results from relying on general information on this site in place of professional advice. Nothing in these terms limits the duties our pharmacists and prescribers owe you as regulated professionals, or any right you have under the consumer protection law of your province, including Québec’s Consumer Protection Act.
Governing law
These terms are governed by the laws of the province in which our pharmacy is licensed and the federal laws of Canada that apply there. If you live in Québec, you keep the protection of Québec law and may bring a dispute before Québec courts.
Changes
We may update these terms. The version on this page on the day you order is the one that applies to that order.
Questions or concerns
See our complaints and feedback page, or contact us:
- WhatsApp (chat with a pharmacist)