Ask a pharmacist online about coverage, delivery, prescription transfers, your medication or how our service works. There is no charge, you do not need to be a patient yet, and you can ask in English or French.
- WhatsApp (chat with a pharmacist)
WhatsApp is the quickest way to reach our pharmacist. It is run by Meta, so if you would rather not share health details there, call us or use the secure assessment instead. Advice our pharmacist gives you is recorded in your pharmacy file either way. In an emergency, call 911.
Ask a pharmacist online: what you can ask
- Your medication. How to use and store your pen, what to do about a missed dose, and whether it interacts with another medication, supplement or natural product you take. These questions are best by phone.
- Coverage and cost. Whether your benefits plan is likely to cover a medication, what a prior-authorization form involves, and what you would pay.
- Prescriptions. Transferring a prescription to us, sending us one from your own prescriber, and refills.
- Delivery. Where we ship, how refrigerated parcels travel and what to do if one arrives late or warm.
- Non-prescription products. Choosing a collagen powder or a peptide serum, and whether it suits you if you are pregnant, breastfeeding or on other treatment.
- The service itself. How the consultation works, who the clinicians are, and how to check our licence.
A pharmacist cannot prescribe the medications on this site, and cannot tell you over email whether one is right for you. That decision belongs to a licensed prescriber after an assessment, and we can help you start one.
Ask a pharmacist Canada-wide, in English or French
Talking to a pharmacist online Canada-wide is free here, in either official language. Service in French is available from start to finish, including labels and counselling. Tell us your preferred language when you call or write, and we keep it on your file.
When you will hear back
Our pharmacists answer calls during the hours listed above. Messages sent by email or WhatsApp outside those hours are answered on the next business day. If your question is urgent and about your health, call rather than write, and outside pharmacist hours call 811 for advice from a nurse in most provinces, or 911 in an emergency.
Your privacy
A conversation with a pharmacist is confidential. Questions about your own health are recorded in your pharmacy file, as our licensing college requires, and are never used for marketing. Email and WhatsApp are convenient but not designed for health information, which is why we ask you to keep them to delivery, coverage and account questions. Our privacy policy explains what we keep and for how long.
Questions our pharmacists answer every day
Can you transfer my existing prescription?
Yes. Give us the name and phone number of your current pharmacy and we arrange the transfer, where your province allows it.
Will my insurance cover my medication?
Send us a photo of both sides of your benefits card. We check coverage and tell you your share before you pay.
Do you deliver to my area?
We deliver everywhere in the provinces we serve. Remote areas may take an extra day for refrigerated parcels.
Is there a charge to ask a pharmacist?
No. Questions are free, whether or not you become a patient.