Tell us where you are, then complete a secure questionnaire. A licensed prescriber reviews it, and if a prescription is right for you, our pharmacist checks it before anything is dispensed. This is how an online doctor consultation in Canada should work.
What to expect from an online doctor consultation in Canada
- A clinician licensed where you are. Canadian rules require the prescriber to be licensed in the province or territory where you are during the assessment. That is why we ask first.
- More than a form. Your prescriber may call or video-chat with you, and will whenever your province’s rules or your answers call for it.
- Your family doctor stays in the loop. With your consent we send a summary to your family doctor or nurse practitioner.
- No charge for medication until a prescription is verified. Prices are listed on each medication page before you start.
What you will need for an online prescription
An online prescription Canada-wide follows the same rules as one written in a clinic, so have these ready:
- Government-issued photo ID: we verify identity before any prescription.
- Your health card number, if you have one, and your benefits card for a coverage check.
- A list of the medications and supplements you take now, and any allergies.
- Recent blood pressure or lab results, if you have them. Your clinician will tell you if any are needed.
How long does the assessment take?
The questionnaire takes about five minutes. Most people hear from a clinician within one to two business days.
Is an online doctor consultation Canada-wide as good as an in-person visit?
For many questions, yes. Every virtual doctor Canada-wide is held to the same college standards as one in a clinic, and must arrange an in-person exam or tests whenever your situation needs them. If it does, your clinician tells you and helps you book it close to home.
Can I talk to someone before starting?
Yes. Our pharmacist can answer questions about coverage, delivery and how the service works. Use the Ask a pharmacist page or call the number at the bottom of this page.
Is my information stored on this website?
No. Your health questionnaire is completed on our secure clinical platform. This website keeps contact details only if you ask for a call-back.