A pharmacy holds some of the most private information there is. This page tells you in plain language what we collect, why we collect it, who sees it and what you can ask us to do with it.
Who is responsible for your information
The pharmacy named below is responsible for the personal information it collects through this website and in the course of your care. Our privacy officer answers questions and handles requests.
- Pharmacy (legal name)
- Altec Drug Services
- Licensing college
- College of Pharmacists of Manitoba
- Licence / accreditation no.
- 33275
- Pharmacy manager (pharmacist-in-charge)
- Mohsen Sawires (registration 37011)
- Pharmacists
- Jeffrey Uhl
- Licensed dispensary
- Unit 5B – 851 Lagimodiere Blvd.
Winnipeg, MB R2J 3K4 - Business office
- 2925 Danforth Ave
Toronto, ON M4C 1M1
Verify our licence on the college register
What we collect, and where
| Where | What | Why |
|---|---|---|
| The call-back and contact forms on this website | Your name, phone number, email address, province, the medication you are asking about, the best time to call, and your consent | To call or write back about your request |
| Your consultation | Health history, current medications, measurements and anything else the clinician needs to assess you | To decide whether a treatment is appropriate and to prescribe safely |
| The pharmacy | Your prescription, date of birth, health card or insurance details if you give them, allergies, medication profile, delivery address and payment record | To dispense, to check for interactions, to bill your plan and to keep the patient record the law requires |
| WhatsApp messages to our pharmacist | Your phone number, WhatsApp name and what you choose to write. WhatsApp is operated by Meta, which handles the messages under its own privacy terms | To answer you and, when the pharmacist gives advice, to record it in your pharmacy file |
| Orders for non-prescription products | Name, billing and delivery address, email, phone and what you ordered | To fill and deliver your order and to send a receipt |
| Your browser | IP address, browser type, pages requested, and the cookies described below | To keep the site secure and working |
Health information is not collected through the forms on this website. The call-back form asks only for the details listed above. Your health questionnaire and your consultation take place in a secure clinical system or directly with the clinician, and your pharmacy file is kept in the pharmacy’s own system. Please do not put health details in a contact form, an email or a chat message.
Consent
We collect your information from you, with your consent, and we tell you what it is for at the time. You may withdraw consent at any time by contacting us. If you do, we will explain what that means for your care; some information must be kept because the law requires a pharmacy to keep it.
Who sees your information
- Your care team: the prescriber who assesses you and the pharmacists and pharmacy staff who dispense for you.
- Your insurer or drug plan, when you ask us to bill it or to check coverage.
- Provincial health records, where the law requires dispensed prescriptions to be recorded.
- The courier, which receives your name, address and phone number, and never what is in the parcel.
- Service providers that host our systems, process payments or send our email, under contracts that bind them to protect your information and use it only for us.
- Regulators and authorities, when the law requires it.
We do not sell personal information. We do not share it for anyone else’s marketing.
Cookies and tracking
This site uses the cookies it needs to work: to remember your language, to keep your cart and to keep a form secure. It does not use advertising cookies. If we add a measurement or analytics tool, we will list it here before it is switched on and ask for your consent where the law requires it.
Where your information is kept, and for how long
Pharmacy and clinical records are kept for the period that provincial law and professional standards require, then securely destroyed. Call-back requests are kept only as long as needed to answer you. Some of our service providers may store information outside your province or outside Canada. Before that happens we assess the privacy risks, as Québec law requires, and we use contracts that keep your information protected.
How we protect it
Access is limited to the people who need it for your care. Our systems use encryption in transit, access controls and audit logs, and our staff are bound by professional confidentiality. If a privacy incident creates a risk of serious harm to you, we will tell you and the appropriate privacy regulator.
Your rights
- See your information and receive a copy.
- Correct anything inaccurate or incomplete.
- Withdraw consent to a use that the law does not require.
- Ask who has received your information.
- In Québec, receive your computerized information in a structured, commonly used format, and ask that it stop being disseminated where the law provides for it.
- Complain to us and to a privacy regulator.
Send your request in writing to our privacy officer, named above. We answer within 30 days. There is no charge to make a request; if a copy involves a reasonable cost, we will tell you first. We make no decisions about you by automated processing alone.
The laws that apply
Depending on where you live: the federal Personal Information Protection and Electronic Documents Act (PIPEDA); in Québec, the Act respecting the protection of personal information in the private sector, as amended by Law 25; in Ontario, the Personal Health Information Protection Act (PHIPA); in Alberta, the Health Information Act and the Personal Information Protection Act; in British Columbia, the Personal Information Protection Act.
If you are not satisfied
Tell our privacy officer first; most concerns are settled that way. You may also contact the privacy regulator for your province or the Office of the Privacy Commissioner of Canada. Our complaints page lists them.
Age
Our services are for adults. We do not knowingly collect information from anyone under the age of majority in their province.
Changes to this policy
If we change how we handle personal information, we will update this page before the change takes effect and show the date of the update here.
Contact
- WhatsApp (chat with a pharmacist)