If something went wrong, we want to hear it from you first, and we want you to know exactly who else you can turn to. Raising a concern never affects your care.
Tell us
- Contact the pharmacy. Use the phone number or email below and say you wish to make a complaint. Most problems are fixed in that first call.
- Ask for the pharmacist-in-charge. If you are not satisfied, the pharmacist-in-charge named on our pharmacy page will review what happened personally.
- Get an answer in writing. We will tell you who is handling your complaint and when to expect a reply, and we will send you our findings and what we have changed.
- WhatsApp (chat with a pharmacist)
If your concern is urgent and about a medication you have taken, call the pharmacy now. In an emergency, call 911.
About a pharmacist or the pharmacy
Pharmacies and pharmacists are regulated by a college in each province. You can complain to the college at any time, whether or not you have spoken to us. The college that licenses us is shown on our pharmacy page.
| Province | Pharmacy regulator |
|---|---|
| Ontario | Ontario College of Pharmacists |
| Québec | Ordre des pharmaciens du Québec |
| Alberta | Alberta College of Pharmacy |
| British Columbia | College of Pharmacists of British Columbia |
| Other provinces and territories | Your provincial or territorial pharmacy regulator; the National Association of Pharmacy Regulatory Authorities (NAPRA) lists them all |
About a prescriber
Physicians and nurse practitioners answer to their own colleges. Each prescriber’s college and licence number are on our clinicians page.
| Province | Physicians | Nurse practitioners |
|---|---|---|
| Ontario | College of Physicians and Surgeons of Ontario | College of Nurses of Ontario |
| Québec | Collège des médecins du Québec | Ordre des infirmières et infirmiers du Québec |
| Alberta | College of Physicians & Surgeons of Alberta | College of Registered Nurses of Alberta |
| British Columbia | College of Physicians and Surgeons of British Columbia | British Columbia College of Nurses and Midwives |
About your privacy
Write to our privacy officer, named on our pharmacy page and in our privacy policy. If you are not satisfied with the answer, you can contact a privacy regulator:
- Canada: Office of the Privacy Commissioner of Canada
- Québec: Commission d’accès à l’information du Québec
- Ontario: Information and Privacy Commissioner of Ontario
- Alberta: Office of the Information and Privacy Commissioner of Alberta
- British Columbia: Office of the Information and Privacy Commissioner for British Columbia
About a side effect or a product problem
Tell your pharmacist or prescriber first, so they can help you. Side effects can also be reported directly to Health Canada through the Canada Vigilance Program, by patients as well as professionals. If you think a product is defective or counterfeit, keep it and its packaging and contact us.
Compliments and suggestions
We read these too. Tell us what worked and what would have made it easier.